Refund policy

We review return requests individually. To request a return, email info@michaelgodardgallery.com within 48 hours of delivery. Items must be unused, in their original condition, and in their original packaging. Items returned without prior approval from our team will not be accepted.

Approved returns are subject to a 10% processing fee. Return shipping is the customer's responsibility, and we recommend shipping with insurance and tracking. Once we receive and inspect a returned item, please allow up to 14 days for your refund to be issued to your original payment method. Original shipping charges are not refundable.

Order Cancellations

Orders canceled after purchase are subject to a 10% processing fee.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, let us know within 48 hours of delivery at info@michaelgodardgallery.com and we will make it right.

Exchanges

Exchange requests must be made within 48 hours of delivery. Approved exchanges carry a 10% restocking and processing fee, and the customer covers return shipping. When an exchange is not a direct swap, we will issue the difference as store credit, valid for one year from the date issued. Store credit has no cash value, and any unused balance carries forward for future purchases within that year.

Final Sale Items

The following items are final sale and cannot be returned or exchanged: commissioned artwork, original paintings, sale or clearance pieces, personalized items, custom framed pieces, and special order items.

We reserve the right to decline a return or exchange that does not meet the conditions above.